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Earthing® | Ground Therapy® Shipping And Returns

My order says it was delivered but I didn't get it! What do I do?

We are so sorry that you had a problem with your order delivery. We know how frustrating that is! To make sure you get your Earthing® products, we'll need to work together to solve this problem. Plea…

Updated by Clint Ober

Do you offer free shipping?

We offer free shipping on all domestic orders via USPS First Class Mail. We also offer paid expedited shipping options at checkout as well. We are unable to offer free shipping on international order…

Updated by Clint Ober

What do I do if I realized I made an error in the shipping address on my order?

If you need to change the shipping address, please call Customer Service immediately at 1-888-223-8454 for assistance. We will do our best to modify your order before it ships, but we cannot guarante…

Updated by Clint Ober

What do I do if I want to add or remove an item from my order after it's been placed?

If you'd like to add to, or remove items from your order before it ships, please call Customer Service at 1-888-223-8454 for assistance. We will do our best to modify your order before it ships, but…

Updated by Clint Ober

Can I get a refund on my order?

We want you to have the opportunity to fully experience Earthing® products. After receiving your Earthing product, please use and care for it as directed. If within ninety days of your order date you…

Updated by Clint Ober

Are Earthing® products warranted?

We offer a one year warranty for manufacturer defects. For replacement or refunds caused by a manufacturing defect, please call Customer Support at 1-888-223-8454 to receive your RMA # (Return Mercha…

Updated by Clint Ober

Is your warehouse open all the time?

Our warehouse and customer service departments are closed Saturdays, Sundays, and on the following days in 2021: January 1st January 18th February 15th May 31st July 5th September 6th November 25th-2…

Updated by Clint Ober

How quickly will my order process and ship out to me?

Orders are typically processed and shipped within 2 business days, and often are processed within 1 business day. During sales and promotional periods, it's possible your order may take up to 4 busin…

Updated by Clint Ober

Where do I find the tracking order on my package?

You will receive an automated email with your tracking number when your package ships from our warehouse. If you have not received an automated email 5 business days after placing your order, please…

Updated by Clint Ober

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